Eastern Eight Community Development Corporation is committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We realize that the concerns you bring us are highly personal in nature. We assure you that all information shared both orally and in writing will be managed within legal and ethical considerations. Your “non-publicpersonal information,” such as your total debt information, income, living expenses and personal information concerning your financial circumstances, will be provided to creditors, program monitors, and others only with your authorization and signature on the Housing Counseling agreement. We may also use anonymous aggregated case file information for the purpose of evaluating our services, gathering valuable research information, and designing future programs.

Types of information that we gather about you:

• Information we receive from you orally, on applications or other forms, such as your
name, address, social security number, assets and income; and
• Information about your transactions with us, your creditors, or others, such as your
account balance, payment history, parties to transactions and credit card usage; and
• Information we receive from a credit reporting agency, such as your credit history.
You may opt out of certain disclosures

1. You have the opportunity to “opt-out” of disclosures of your non-public personal
information to third parties (such as your creditors), that is, direct to us not to make
those disclosures.

2. If you choose to “opt-out,” we will not be able to answer questions from your creditors.
If at any time, your wish to change your decision with regard to your “opt-out,” contact
us to do so.

Release of your information to third parties

1. So long as your have not opted out, we may disclose some or all of the information that
we collect, as described above, to creditors, where we have determined that it would be
helpful to you, would aid us in counseling you, or is a requirement of grant award which
make our services possible.

2. We may also disclose any non-public personal information about you or former
customers to anyone as permitted by law (e.g., if we are compelled by legal process).

3. Within the organization, we restrict access to non-public personal information about
you to those employees who need to know that information to provide services to you.
We maintain physical, electronic, and procedural safeguards that comply with federal
regulations to guard your non-public personal information.